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How much storage do I need?
The average account size is 20GB. How much storage you need may vary. We recommend protecting the "C:\Documents and Settings" directory. It will include the My Documents folder for all of the PC users and will also include many vital settings and files, including Outlook files and user preferences. For more information, please see the Determining Storage Needs document.
Can I backup multiple PCs?
Yes, simply create an additional user account with the account control panel. Simply log into your account, using the following link, and press the "Add New User" button to begin.
https://www.logicdatacenter.com/login.php
Is there a 30 day money back guarantee?
Yes, there is a 30 day money back guarantee. If you are not happy with the service your money will be refunded. Full refunds are given for the first 30 days and prorated refunds are given there after. We believe very strongly in only charging the customer for what they use. If you have gone past the initial 30 days, but have only used the service 15 days of your current billing cycle, 50% of the current billing cycle will be refunded.
Is there a yearly contract or an early termination fee?
There is no yearly contract and there is no early termination fee.
Can I use this service with my laptop?
Yes, it works great with laptop computers. As long as you are connected to the internet, you will be able to backup and restore your date.
How long do you retain my files?
We retain files for as long as the client maintains an active account. We also maintain alternate versions of your files. These alternate files are stored for 30 days. If you modify a file once a day and backup once a day for 30 days, you will have 30 different versions available for restoration. This restoration window can be increased or decreased upon user request.
Is there a Free Trial?
Yes! You can try a 30 day trial of our Data Backup service, or you can contact a sales representative to discuss which of our packages are right for you.
What is an Online Backup Service?
An Online Backup Service is an Internet-based service that allows computer users to routinely backup and recover their important data using a secure and trusted server on the Internet.
If you use your computer to create and save valuable data for business or personal reasons, you should make some type of backup of your important data to prevent a total loss in the event of any kind of system failure or human error. Simple data backup can be done by saving your data to multiple locations, copying the data from its original location to removable media, another hard drive, or another computers hard drive on the network.
To make this task easier, specialized programs known as Backup Software exist to aid users in regularly making a backup copy of their data. Since some users are not interested in managing the tasks necessary for maintaining their own backups, a new breed of backup software was created, known as Online Backup Software. Online Backup software is designed to routinely copy your important files to a private, secure location on the Internet by securely transmitting your data over your existing Internet connection.
If you have a working Internet connection on your computer, you can use this service to keep your important files safe from disaster on a daily basis
Does it make sense to use Online Backup if you have a slow Internet connection?
Depending on the speed of your connection and the size of your backup, your initial backup over the Internet may take several hours. Many people with large backup sizes and slower Internet connections will often run their first backup over the weekend. Once the first backup is completed, each subsequent backup is usually a small amount of data that can be backed up in just minutes over a slower dial-up connection.
Our software can also resume a canceled backup, so you can start the backup during your slow times and cancel it during your busy times. The next time you start the backup, it will pick up from where it was canceled until the entire backup is complete.
What is the Personal Recovery CD?
The Personal Recovery CD is a service that offers copies all of your data from our servers onto CD(s). This allows you to restore the archive of your data from a CD without requiring an Internet connection. This is great for keeping long-term archives of your data or restoring large amounts of data without connecting over a slow Internet connection. Inquire about the availability of Personal Recovery CDs with your Service Provider.
Can I use this service with Macintosh or Linux?
The data backup client software will only run natively on Windows 98SE, Me, NT 4.0, 2000, 2003 (.NET) and XP. If you want to backup computers with other operating systems, it is possible. Here's how... Since the the data backup client supports mapped network drives and the Network Neighborhood, it can backup data from any computer that is accessible via the network. A single data backup client can backup the local computer and any number of local or remote network computers.
I use AOL or MSN for my ISP, can I still use this service?
Yes, this service is fully compatible with all internet service providers, including AOL and MSN.
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