Uninstalling Backup Service

On occassion, the data backup client will not opperate correctly when installed as a service. If you are getting "Failed Backup Alerts" and you know your current installation is opperating normally, there is a good chance that you need to Uninstall the Backup Service (not the application, but the Windows Service).

This will only change the way the application starts on your computer. However, all backup configurations will remain the same. This simple procedure will result in more accurate reporting and notification by our system.

*Note: If the Service is uninstalled, the backup application will not function when the user has logged off. If you log off of your computer, backups will not take place. Alternatively, it is reccomended that the computer is locked using ctr+alt+del and selecting "Lock Computer"

Follow these simple steps to uninstall the backup service.

1. Right-click on the application icon in the system tray and view the "Service" options. Select "Stop" if it is an option.
2. Run uninstall service program.
3. Select Uninstall and reboot.

1) Stop Service: Right-click on the application icon in the system tray. Select the Service menu and Stop the service if it is running.

2) Run Uninstall Service Program: Browse to the following directory, where the backup client has been installed. Run the SvcInst.exe application.

3) Uninstall Service & Reboot: Select the UnInstall Service button, close the application and reboot the computer. Upon restarting Windows a dialogue box will display a reminder about the Service. Close and ignore this dialogue box, it will only display upon the initial reboot.