Logic Online Data Backup - Support Center
Logic Data Center Technical Support is dedicated to providing timely, thorough, and efficient resolutions for customer installation and operation issues directly related to Logic Data Center software and services.
The Logic Data Center Support Team has developed a path-to-success available to all customers. Please view the following path in order to receive the highest quality, most efficient support by our dedicated support team.
- Online Support Documents (FREE)
- Online Technical Documents (FREE)
- Online FAQ's (FREE)
- Client Software Manual (FREE)
- Online Community Forums (FREE)
- Priority Support Center Ticket System (FREE)
- Priority Telephone Support (PAID)
- Professional Services (PAID)
 
SUPPORT CENTER TICKET SYSTEM
The Support Center Ticket System should be used when you are unable to find answers to your questions using the Support Documents, Technical Documents and the FAQ's pages. The Support Center Ticket System is our primary means of support and we encourage the use of the Support Documents and Technical Documents and the Client Software Manual to solve issues whenever possible.
Please be sure to provide as much information on your support ticket as possible. This should include specifics such as, operating system version, internet connection type, and any other details such as error messages. Is it reproducible? If yes, please provide the exact steps you are taking when the issue occurs. It will unnecessarily delay your resolution if technicians need to get more information before they can even begin to diagnose your issue. Technicians are instructed to 1) be sure they understand the issue, 2) reproduce the issue on a local copy where possible, and 3) to either diagnose and correct the issue or to escalate the issue to a Level 2 technician. Occassionally, the answer from the support technician will cite a support document or faq article. This is because the issue you are having is either common or fully documented. If you do not feel the answer was complete, please ask for clarification.
NOTICE! Each support ticket is responded to in the order received based on its last activity, 10 AM to 6 PM PST - Mon. - Fri. Each support ticket is guaranteed to be answered within 8 business hours. Based on our current experience, response times are often within three (3) hours during business hours. We also guarantee a 100% response and closure rate to all tickets in the Support Center. Please do not request updates on a support tickets as it will push the support ticket down the support ticket system queue.
FEE BASED RESOURCES
PRIORITY TELEPHONE SUPPORT: 702-884-7162
Note: Priority Phone Support is available M-F from 10:00 AM - 6:00 PM PST.
For non-emergencies, we may schedule the one hour session during a dedicated time slot.
If you have an emergency or simply need one-on-one assistance, we offer priority phone support for $35 USD per incident/per hour. Call 702-884-7162 and setup your Priority Telephone Support today.
NOTICE: We do not offer free phone support for our software or services as this form of support has proven to be used for issued not related to our software or services.
PROFESSIONAL SERVICES
When remote Priority Phone Support is not enough or you or your business requires additional services, contact us for information about on-site installation, setup and training services (our local service area only). Call 702-884-7162 and setup your Professional Services appointment today.
FREE RESOURCES
We have provided a wide set of resources that we hope you will find helpful in getting all of the information that you need to configure and operate your Logic Data Center Backup System.
Support Documents
The Support Documents should be your first stop for information. We have attempted to address all configuration options and operational functions in an easy to read format.
Technical Documents
Technical writing and service details.
FAQ's
The FAQ's are consistently updated by our support team and provides the most frequently asked questions, general software errors, and specific technical details on various features of Logic Data Centers software and service.
Community Forums
While this is not a resource for receiving direct support, our customers maintain a great sharing community for new ideas and common problem solving. We do monitor the forums to spot issues that are common but offer support only through the Support Center Ticket System. Moderators help us ensure that the forums flow nicely and are instructed to refer support questions to the Support Center Ticket System. The forums are also a resource we use to make product announcements, keep customers up to date on development and to archive build logs and release notes.
Support Ticket
Logic Data Center Support Ticket System
Client Software Manual
PDF File - 1.1MB - This downloadable manual requires adobe acrobat reader to read it - if you do not have the adobe acrobat reader software you can download it for FREE at adobe.com. This is the full client software manual covering everything from start to finish with the backup software.
- Introduction (Introduction to the Backup Client - Examples of the Backup Process)
- Installation (Backup Client System Requirements)
- Configuration (Getting Started Wizard - General Options - Backup Options - Restore Options)
- Using the Backup Client (Running the Backup Client)
- Using Backup Sets (Backup Set Windows - Backup Set Wizard)
- Using Schedules (Schedule Backup Wizard)
- Using Filters (Using Quick Select)
- Miscellaneous (Tips and Tricks - Backup File Types and Descriptions)
- Customize Tools
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